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How to Fix the Timeout Error in Divi Builder.

Fix Timeout Error Divi Builder Graphic

How to Fix the Timeout Error in Divi Builder Overview.

If you have been using the Divi builder for any length of time, I’m sure you have encountered the dreaded timeout error. It comes in the form of a popup warning or a never-ending spinning circle. It certainly pisses me off and I have thrown many computers out my window over the years due to this b.s. I am going to try to help save you from all of this agony and anger. In this tutorial, I will try to help you to fix the timeout error in Divi builder.

Quickies.

divi theme banner

Why am I Getting a Timeout Error in Divi?

The error could be from many things including low memory limits, caching problems or maybe you just have out of date software running on your website. There are many reasons this could be happening so I am going to cover the most common issues.

Backup your website files and database before performing any of these actions.

Update all Plugins on Your Website.

1. Login to the admin area of your website.
2. In the admin sidebar go to Dashboard > Updates.
3. In the Plugins section, run the updates on all of the plugins on your website.

Plugin Section Graphic

Update the Divi Theme.

1. Login to the admin area of your website.
2. In the admin sidebar go to Dashboard > Updates.
3. In the Themes section, update Divi if needed.

Update Divi Section

Update WordPress.

1. Login to the admin area of your website.
2. Go to Dashboard > Updates.
3. Under WordPress Updates, update WordPress if needed.
Wordpress Updates Screen

Update Your PHP Version.

1. Login to your cPanel account. This should be at http://yourdomain.com:2083. If you can’t login to cPanel you’ll need to contact your hosting company.
2. In the Software section, look for MultiPHP Manager or Select PHP Version.

There are many cPanel versions and hosting configurations so yours may look or be labeled a little different.

cPanel Software Section

MultiPHP Manager Link

Update PHP – MultiPHP Manager.

1. Click on MultiPHP Manager.
2. Select the checkbox next to the domain you want to update.
MultiPHP Manager Screen
3. Select the PHP version you want to use.
4. Click Apply.
 


Select PHP Version

Update PHP – Select PHP Version.

1. Click on Select PHP Version.
2. Next to PHP Version select the version you want to use.
3. Click Set as Current.

Select PHP Version

Divi’s Minimum Recommended PHP Settings.

The Divi builder has a set of minimum PHP requirements for it to run correctly. If your web server is not configured to meet these requirements you will need to raise the limits on these to meet or exceed Divi’s requirements.

  • Writable wp-content Directory: True
  • PHP Version: 7.2
  • memory_limit: 128M
  • post_max_size: 64M
  • max_execution_time: 180
  • upload_max_filesize: 64M
  • max_input_time: 180
  • max_input_vars: 1000
  • display_errors: 0

How to Check Your PHP Settings in Divi.

Divi provides a way to see if you are meeting their minimum requirements and it’s very easy.
1. Login to the admin area of the website.
2. In the admin sidebar go to Divi > Support Center.
3. In the System Status section, click Show Full Report.

4. This will show you what PHP settings adjustments you will need to make.

How to View and Adjust Your PHP Settings in cPanel.

It’s possible that your hosting company has restricted access to these settings. If so, you can contact them to make the changes.

1. Login to your cPanel account. This should be at http://yourdomain.com:2083. If you are unable login to cPanel you’ll need to contact your hosting company.
2. Go to the Software section and look for Select PHP Version or MultiPHP INI Editor.

There are many cPanel versions and hosting configurations so yours may look or be labeled a little different.

cPanel Software Section

Select PHP Version

Configure PHP Settings With Select PHP Version.

1. Click on Select PHP Version.
2. Click on Switch to PHP Options.
cPanel PHP Selector
3. Configure the values as needed.
 


MultiPHP ini Editor Button

Configure PHP Settings With MultiPHP INI Editor.

1. Click on MultiPHP INI Editor.
2. Select the domain you want to configure.

cPanel MultiPHP ini Editor

3. Configure the values as needed.
4. Apply or Save the changes.

How to Adjust Your PHP Settings in the .htaccess File.

Before you make any changes to the .htaccess file, save a backup copy somewhere safe just in case something goes haywire.

1. Make an FTP connection to your website. How to Make an FTP Connection with FileZilla.
2. Locate the .htaccess file in the root directory of your website.
3. The .htaccess file is a hidden file so if you don’t see it you will need to tell your FTP program to show it. You can do this by going to Server > Force Showing Hidden Files. (I’m using FileZilla)
4. Open the .htaccess file in your favorite text editor.
5. At the end of the file enter the following code on a new line.

php_value memory_limit 256M
php_value upload_max_filesize 64M
php_value post_max_size 64M
php_value max_execution_time 180
php_value max_input_time 1000

<ifmodule mod_substitute.c="">
SubstituteMaxLineLength 10M
</ifmodule>

6. Save the file.
7. If this does not work, you may need to contact your hosting provider for assistance.

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